Home > Frequently Asked Questions 

 

 

Administrative

I forgot my password.  How do I get it?

I don't know when my subscription expires.  How do I get it?

How do I change my password or credit card details?

How do I change which emails I receive from you?

How do I cancel my account?

 

Sharing

Can I share my login details with a friend?

If I work for a firm, can we share the same password among my department?

Can I post one of your indicators or studies to my own site or blog?

 

Technical Issues

When are the indicators and models on the site updated?

I can't see some of the charts, what do I do?

Can you tell us more about your models?

Where and when do you post commentary?

 

How To Use

How should I actually use this site?

Should I take a trade when a model changes direction?

Do I need to study every indicator every day?

Do you keep track of the changes to your Outlook?

Where can I see the past studies that you've done?

Why do you sometimes fight the market's trend?

 

Miscellaneous

How long have you been in business?

Won't sentiment become less effective as more people follow it?

 

 

I forgot my password.  How do I get it?

If you forgot your password, on the login page there is a link for you (or just click here).  You can enter your username and your password will be e-mailed to the email address you gave us when you signed up.  If that doesn't work or you've changed your email address, send a request to admin@sentimentrader.com.

top of page

 

I don't know when my subscription expires.  How do I get it?

Our subscriptions work on a calendar basis, and can be easily figured out.  Monthly subscriptions are renewed every 30 days, quarterly every 90 days and yearly every 365 days.  If you have any questions about when yours is up for its next renewal, simply email admin@sentimentrader.com and we will let you know.

top of page

 

How do I change my password or credit card details?

To change your password, please use this form.

To change your billing details, once you log in, scroll to the bottom of the Daily Overview page and click the Update Billing link.  If your personal information does not show up, please send an email to admin@sentimentrader.com and we will make the necessary adjustments so that the next time you log in, your information will show up and you can update your billing details.

top of page

 

How do I change which emails I receive from you?

Please use this form to change your email address.

top of page

How do I cancel my account?

We prefer this be done by sending an email to admin@sentimentrader.com.  Please be aware of the cancellation policy as detailed in the subscription agreement.  If canceling by email, you will receive a confirmation - if you don't receive it within 48 hours, please either send another request or call us.

top of page

 

Can I share my login details with a friend?

No, your subscription is intended for one individual only, although you may access it from work and home.  If we find that you are in violation of the subscribers agreement, we withhold the right to deny you access to the site and you will forfeit any subscription dues already paid.

top of page

 

If I work for a firm, can we share the same password among my department?

No, your subscription is for you alone.  Sharing the contents of sentimenTrader among several individuals is a violation of the United States copyright act and you may be subject to legal action, which may include payment for past services based on the number individuals accessing the site under one login.  We have site licenses available with discounts for firms with more than one individual.

top of page

 

Can I post one of your indicators or studies to my own site or blog?

We usually don't have a problem with this, provided 1) It is done only occasionally and not on a regular, recurring basis and 2) Attribution at all times is given to www.sentimenTrader.com with a hyperlink whenever possible.

top of page

 

How should I actually use this site?

There is no one answer to this.  We do suggest you take some time and effort on your part to investigate what you may find useful initially and concentrate on those areas.  Long-term investors will probably not have any use for the intraday indicators, for example, and others will only find value in the research and commentaries.

Our philosophy is that our work is the most useful when giving contra-trend signals, that is spotting moments of extreme pessimism when the market is in a longer-term uptrend and bouts of excessive optimism when there is a downtrend in force.  While excessive optimism can be a sign of an impending market top within a rising market, it is not as consistent as when the trend of the market is down.  So we're kind of in-between "trend followers" and "contrarians", though we lean towards the latter.

In the commentaries, we will highlight various models and indicators that we follow, and nearly always they are ones that are posted to the site.  We suggest you make note of the ones you find may be useful and check them regularly.

For some general information about the site, we recommend reading the Getting Started page.

top of page

 

Should I take a trade when a model changes direction?

We do not recommend you do anything in isolation.  This site is meant to help fulfill the sentiment part of a comprehensive trading or investing strategy, which should also include technical and fundamental considerations.  Our signals work best when they are in concert with the other disciplines.

top of page

 

Do I need to study every indicator every day?

No!  There is too much on the site, and at times they contradict one another, so trying to following everything will lead to "paralysis by analysis".  Not everyone accesses the site every day, as they have a longer-term time horizon.  Some may find benefit in doing so; it really is an individual thing and will take some time to find what is right for you.

Our best advice is to spend an hour or two of some downtime and familiarize yourself with the site's content, picking out a few things you think will have some value for your desired time frame.  For most, we at least recommend following the Morning Market Comment and the models to give a broad overview of what the stuff on the site is suggesting.

top of page

 

Do you keep track of the changes to your Outlook?

Yes, all changes can be found here.

top of page

Where can I see the past studies that you've done?

Recently expired studies are kept here.  If you don't see something specific that you're looking for, you can always check the comment archives and/or use the Search function found at the top of each page, on the left side bar, or near the bottom of most pages.

top of page

Why do you sometimes fight the market's trend?

Trend-following strategies can work, but they tend to work best for funds with large capital to work with, who have very long time frames and can trade many different markets at the same time.  Even so, they often suffer very large drawdowns and have very low winning percentages.

Our tactic is to take a shorter time frame, moving in and out only when the odds appear in our favor.  We have found that with sentiment, the best setups are counter to the shorter-term trend, but in concert with the trend on a larger time frame.  So, for example, we would be looking to buy when prices have declined and we see signs of excessive pessimism, but preferably that is within an overall healthy market environment and the long-term trend of the market is up.

There are some exceptions to this, when we will go against all trends.  Typically, however, we need to see extremely severe conditions for this to happen, with overwhelmingly lopsided readings among our models and indicators, and many historical studies suggesting a positive risk/reward for doing so.

top of page

 

Won't sentiment become less effective as more people follow it?

Possibly, but one thing we've found over the years is that people have a very low tolerance for failures of sentiment (or our interpretation of it).  Unlike fundamental and technical analysis, which fail consistently on their own, when sentiment fails people tend to give up on it quickly.  Unfortunately, nothing in this business is 100%, and we get failed signals sometimes.

Some indicators, such as those from Rydex, have a fairly small base and could be influenced if enough people follow the indicators and then act on those indicators by trading the Rydex funds.  We have found no evidence of that yet.

top of page

 

Where and when do you post commentary?

We use several ways to communicate:

Morning Market Comment - This is the "meat" of the comments.  It is posted to the site each morning before the open and emailed to subscribers only.

Intraday Market Update - This is posted to the site during the day if something major arises, otherwise near the close most days unless there's nothing to say, and emailed to those subscribers who elect to receive it.

Blog - The "Sentiment's Edge" blog is public.  It is meant as more of an educational, informal discussion related to sentiment (mostly, but I reserve the right to digress) with no set publishing schedule.  If you choose not to read it, no big deal.  You can find the blog here.

Twitter - Twitter is the new cool kid on the internet.  These things often flame out, but there are some good uses for the service.  Unfortunately, it has become a playground littered with effluvia such as what color underwear people are wearing, so we use it sparingly.  I'll post quick stats, links or other items that may be of sentiment-related interest with no set publishing schedule, but again it is not "must read" and if you choose to ignore it, no big deal.  You can find the Twitter posts here.

top of page

 

Can you tell us more about your models?

Click here to go to a page giving you important information about the models in general.

top of page

 

I can't see some of the charts, what do I do?

This is almost always caused by the security settings on your browser.  You can try going to the "Content" or "Advanced" tab in the Tools or Options settings in your browser and make sure it is set to show images (it almost always is).  Sometimes, this just happens temporarily in some browsers, especially Internet Explorer, and closing out and going back into the site fixes the issue.  If it does not work, we recommend trying a different browser if at all possible.  The site works best with Internet Explorer and Mozilla Firefox, both of which are free and readily downloaded from the internet.

top of page

 

When are the indicators and models on the site updated?

Most indicators are updated by 6pm EST, except Rydex which isn't updated until later in the evening (usually by 10pm EST).  The models are usually updated by 7pm EST.  Weekly and monthly indicators are updated as data is released.

top of page

 

How long have you been in business?

We have been operating under the Sundial Capital Research, Inc. name at www.sentimenTrader.com since 2001.

 

top of page

 

 

HOME   |   REPORTS   |   INDICATORS   |   MODELS   |   BONDS  |   COMMODITIES

 

Getting Started   -   FAQs   -   Update Account   -   Contact Us   -   Logout

   

© 2001-2012 Sundial Capital Research, Inc.  All rights reserved.  Disclaimer  |  Privacy Policy