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On April 19th, we
transitioned to a new membership management system. It's pretty straightforward
and shouldn't take long to figure out how to update your account, but
below are some tips for what you'll see when you log in.
If you are
experiencing difficulties logging in, it is almost certainly due to
your browser's cache (memory) storing the old login procedures.
Below are some steps to take if you can't log in:
1. Use this page to
log in: https://member.sentimentrader.com/secure/members/default.aspx.
2. Make sure you are typing in your username and password, and not
using copy-and-paste.
3. Make sure you are typing your username and password with the
correct case (upper or lower, or a mix depending on how you entered
it when you signed up).
4. Clear your browser's cache memory (http://www.wikihow.com/Clear-Your-Browser's-Cache).
You should then close the browser and re-start it (maybe your PC as
well).
5. You can try a different browser if possible (Google Chrome,
Mozilla Firefox, Microsoft Internet Explorer).
If that still doesn't
work, then the issue is likely related to the cookie that it has
stored for sentimentrader. If you don't want to delete all the
cookies in your browser, please try deleting only the one(s)
from sentimentrader.com
via this process:
1. Go to Tools, then Internet Options.
2. It should be on the General tab, so look in the Browing History
section and click Settings.
3. Click View Files. That will bring up a folder listing all of your
temporary files for your browser.
4. In the top-right corner is a search box that should say something
like "Search Temporary Internet Files". In that box, type
sentimentrader and hit Enter.
5. It will pull up a list of temporary files for our site. Delete
everything, or at least the text files.
You may want to close down and re-start the browser at that point,
then go here to log in:
https://member.sentimentrader.com/secure/members/default.aspx
That is for Microsoft Internet Explorer. If you are using a
different browser, the process should be similar but a Google search
for your browser name and "delete specific cookie" should give you
the proper process.
As part of this
process, we are moving to a new email notification system as well,
so you'll receive an alert when a new report has been posted, along
with a direct link to it. We are doing this with a new email
provider, so there may be some initial "white list" issues,
particularly if you use a Yahoo! or AOL email address. During
the transition, we will send the full report via the existing method
as we have been doing.
If you have further
questions about your account, please open a customer service ticket
or email admin@sentimentrader.com.
EXPIRED SUBSCRIPTION OR NO PAYMENT PROFILE
If your subscription
has expired, you will see this notice:
At that point, you can
click to renew your subscription by following the links.
NO
PAYMENT PROFILE
If you do have an
active subscription, but it's up for renewal in the next 15 days and
we don't have a billing profile for you, you will see this:
From there, click
UPDATE BILLING PROFILE to update your information, or NOT NOW,
PLEASE CONTINUE to enter the site without updating. It will
keep asking you to update each time you login so that your
subscription can continue uninterrupted.
UPDATING YOUR BILLING PROFILE
If you choose to
update your billing profile, then you will get the following screen
showing your current information:
Click UPDATE INFO to
get the next screen. From here, you can update your contact
information along with your payment details.
"MY
ACCOUNT" OPTIONS
If you click the My
Account button on top, you'll see these choices:
You can choose to
update your billing information (including payment details as
discussed above) or
contact information from there. You can change your email
address, for example, from either the Billing Information or Contact
Information choices.
CHANGE YOUR PASSWORD
Or, you can Edit
Password, which will get you here:
Just enter a new
password, confirm it and click UPDATE PASSWORD.
CUSTOMER SERVICE
The last option on the
"My Account" menu is to
contact customer service and open a ticket. If you have an
existing open ticket, you'll see this screen with your previous
interactions:
Otherwise, when
opening a new ticket, you'll see the following screen. Just
enter a subject for your question and the details of your inquiry.
"MY
SUBSCRIPTIONS" OPTIONS
If you click the "My
Subscriptions" button on the top menu, you'll see your current
subscription term, the next renewal date, the price you're paying
and its current status. It will also show your past billing
details (on the new system) and allow you to print a basic receipt.
From here, you can cancel
your subscription (gasp!) or switch
your account to a different term (monthly, quarterly, yearly).
CANCELLING YOUR ACCOUNT
If you choose Cancel,
you'll see the following screen. Click the Cancelled button
and select a reason, then choose SAVE. If you don't click
SAVE, it will not cancel the account.
Please be aware that
your cancellation will be effective immediately, and NOT as of the
next billing date. So if you've already paid and have three
weeks left on your term, you may choose to wait until closer to the
Next Billing date before canceling. The system is NOT set up
to handle refunds or pro-rations. For quarterly or yearly
subscriptions (within 90 days of subscribing), if you feel entitled
to a prorated refund, please contact us at admin@sentimentrader.com.
SWITCHING SUBSCRIPTION TERMS
If you choose Switch
from the My Subscriptions menu,
then you'll get the following screen. You can choose a different
subscription term, which will become effective at your next renewal
date.
If you run into any
questions, please contact us at
admin@sentimentrader.com.
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